Your personal data matters to us. This page explains exactly what information star casino collects, why we collect it, how it is used, and what rights you have as a player based in the Philippines.
Last updated: June 2025 · Applies to all Philippines players
When you register an account with star casino, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also request a copyof a government-issued ID such as a Philippine passport, driver's licence, or national ID card. We also automatically collect certain technical data when you use the platform, including your IP address, device type, browser version, and session activity logs — this helps us keep your account secure and detect unusual access patterns. Payment-related information such as your preferred payment method and transaction history is recorded to process deposits and withdrawals in Philippine pesos accurately. We do not store full card numbers or sensitive payment credentials directly; these are handled by our certified payment processing partners. All data collection is limited to what is genuinely necessary to operate your account, comply with Philippine regulations, and deliver a safe gaming experience.
The personal data we collect is used primarily to create and manage your account, verify your identity in line with Philippine regulatory requirements, and process your transactions securely. We use your contact details to send you important account notifications — such as login alerts, withdrawal confirmations, and updates to our terms or this privacy policy — and we do not use these channels for unsolicited promotional messages unless you have opted in. Technical and session data helps our team monitor platform performance, investigate reported issues, and protect all players from fraud or unauthorised access. Where required by Philippine law or by a regulatory authority, we may use your data to fulfil legal obligations such as anti-money laundering checks or age verification audits. We may also use anonymised, aggregated data — which cannot identify you personally — to analyse platform usage trends and improve the overall experience for Philippines players. Your data is never used to build advertising profiles or sold to marketing companies. Every use of your information is tied directly to operating a secure, compliant, and enjoyable platform.
Star casino does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes — this is a firm commitment to every Philippines player on our platform. We do share limited data with trusted service providers who help us operate the platform, including identity verification agencies, payment processors, and fraud prevention services, all of whom are contractually bound to handle your data securely and only for the specific purpose we have engaged them for. In cases where Philippine law, a court order, or a regulatory authority requires us to disclose information, we will comply with that legal obligation and, where permitted, will notify you that such a disclosure has been made. If star casino undergoes a business restructure or acquisition in the future, your data may be transferred as part of that process, but only under the same privacy protections described in this policy. We do not share your data with other players, and your account details are never visible to anyone other than authorised platform staff with a legitimate operational need. Any third-party tools embedded in the platform — such as payment gateways — operate under their own privacy policies, and we encourage you to review those where relevant. Our data-sharing practices are reviewed regularly to ensure they remain minimal, purposeful, and compliant.
We apply industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction at every stage of its lifecycle on our systems. All data transmitted between your device and the star casino platform is encrypted using TLS (Transport Layer Security), ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Access to personal data within our organisation is strictly limited to staff members who require it to perform their specific role, and all such access is logged and audited. We conduct regular security assessments and work with specialist partners to identify and address potential vulnerabilities before they can be exploited. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection regulations and within the required timeframes. Our payment processing partners are certified to the highest industry security standards, ensuring that financial transactions are handled with the same level of care as your personal data. While no system can guarantee absolute security, we are committed to maintaining the strongest practical protections for every Philippines player on our platform.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you at any time, and we will provide a clear summary of that information within a reasonable timeframe. If any of your personal details are inaccurate or out of date, you have the right to request a correction, and we will update our records promptly upon verification. You may also request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we are required to fulfil. If you believe your data has been processed in a way that violates your rights, you have the right to raise a complaint with the relevant Philippine data protection authority. You can also request that we restrict the processing of your data while a complaint or correction request is being resolved. To exercise any of these rights, please contact our support team using the details provided on this platform — we aim to respond to all data rights requests within 30 days. We are committed to making this process straightforward and transparent for every Philippines player.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations — this typically includes transaction records, identity verification documents, and account activity logs. Retention periods for different categories of data vary: financial transaction records are generally kept for a minimum of five years in line with anti-money laundering regulations, while technical logs may be retained for a shorter period. When data is no longer required for any legal, regulatory, or operational purpose, it is securely deleted or anonymised so that it can no longer be linked to you. If you close your account, we will begin the data retention countdown from the date of closure, and you will be notified of the applicable retention period at that time. We do not retain data beyond what is legally or operationally necessary, and we review our retention schedules regularly to ensure they remain appropriate. Anonymised and aggregated data — which cannot identify you — may be retained indefinitely for platform analytics and improvement purposes. Our retention practices are designed to balance your privacy rights with our legal obligations as a licensed platform serving Philippines players.
Star casino may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine regulations, and the revised version will always be published on this page with an updated effective date. We encourage you to review this page periodically so you remain informed about how your personal data is being handled. Where changes are material — meaning they significantly affect your rights or how your data is used — we will make reasonable efforts to notify you directly through your registered contact details before the changes take effect. Continued use of the platform after any updates have been posted constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact us to discuss your options, including account closure. Minor clarifications or corrections that do not affect your substantive rights may be made without specific notification. The version of this policy currently published on this page always supersedes all previous versions.
Quick answers to the most frequent data and privacy questions from our players.
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